Contact Come Sports Contest: Support, Corrections, Partnership Enquiries

Customer support channels

The primary customer support channel is the in-app help section.

The email support channel is [email protected].

The phone support channel is available during business hours.

Editorial corrections and feedback

For editorial corrections, the right channel is the contact form on the website.

For general feedback, the right channel is the contact form or the social media accounts.

For feature requests, the right channel is the contact form with the subject line “Feature Request”.

Partnership and business enquiries

For partnership enquiries, the right channel is [email protected].

For press and media enquiries, the right channel is [email protected].

For legal and compliance enquiries, the right channel is [email protected].

How to write a useful message

A useful message includes a clear subject line, a one-sentence summary, the relevant details, the desired outcome.

A message that doesn’t include the relevant details will get a follow-up.

A message that includes sensitive information is a security risk.

Response times and what to expect

The standard response times are: in-app help (under 30 minutes), email support (4-6 hours business).

A response that takes longer than the published window is a sign that the message was lost or filtered.

The support team uses a ticketing system.

Languages supported

The Come Sports support team supports English and Hindi.

For regional language support, the right channel is the email support.

The platform’s UI is available in English and Hindi.

Escalation paths for unresolved issues

If the contact channel hasn’t responded, the player can escalate through the operator’s support channel.

The escalation path that is most often effective is the bank’s dispute resolution mechanism.